Frequently Asked Questions
Since collars are handmade from cotton, they should be treated gently. No pulling or unruly dogs are suggested for these types of collars. These collars are made as an accessory for your dog and should not be used for means such as training or tethering your dog. Although I make these collars sturdy, they should not be worn in extreme conditions and should be properly maintained.
It is the responsibility of the pet owner to determine suitability of the collar’s condition prior to wear. Collars should be checked often and replaced as necessary when showing signs of wear and tear. CurlytailedHawk is not responsible for any damage of collars caused once they have left our facility.
Hand wash collars with cold water and mild detergent. Hang to dry, do not machine dry.
These collars come in 3 different widths, 3/4", 1", and 1.5" wide and come in a variety of sizes.
Small- 8"-13" necks
Medium- 11"-17" necks
Large- 15"-23" necks
Please keep in mind that no two collars will be the same due to the fact that each collar is handmade so placement of the fabric might differ from collar to collar. Depending on the width of collar chosen, more/less print of the fabric will be shown. Also be aware that screens can alter colors slightly so there may be some variation with the collar in the photos vs. in person.
We do offer gift wrapping! Make sure to add it to your order at checkout and we will take care of the wrapping and shipping of your gift to the receiver! https://www.curlytailedhawk.com/other-stuff/gift-wrapping
We no longer take custom orders. We hope you find something you like from our huge selection!
Since each collar is handmade and made to order, processing time can take anywhere from 1-3 weeks.
CurlytailedHawk is not responsible for any lost, stolen, or damaged packages. We do our very best to ensure each collar is ready for the road, however, we cannot guarantee accidents will not happen. If you would like to insure your package, please contact us here no more than 3 hours after purchase.
If a package is returned to CurlytailedHawk due to an insufficient address, the buyer is responsible for paying additional fees to have the package re-shipped to the correct address. If the buyer does not wish to pay the additional expense, they may be eligible for up to 50% refund of the collar’s purchase price.